Infosys Offcampus Hiring | Process Executive

JOB DETAILS :

Infosys hiring Fresher’s & Experienced Candidates for Process Executive Role. The details of the job, requirements and other information is given below.

Infosys – Required Qualifications & Skills :

Graduate in BSc, BCom, B.Pharm only from 2022/23 batch, 15 years of Education,
Work Experience: 0-1 Years
Basic Computer Knowledge
Good to have MS Office knowledge
Good communication Skills (Verbal & Written).
Should be self-motivated and a good initiative taker.
Supporting L1 Service Desk
Working on domain applications
Weekly Reports
Service Line: BPO Service Line

Roles & Responsibilities :

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.

Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.

Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through various omnichannel channels, including email, social media,
phone or SMS
Making appointments that fit into the schedule of the client and the customer.
Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.

Assisting them if they are facing a problem and troubleshooting it.
Ensuring the customer has a positive experience with the company.

Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment of sales orders.

Handling all Voice and Non-Voice Processes in BPOs & Call centers.

To Apply Through Direct link:\
Step 1:- Click below Apply Now link.
Step 2:– You will be redirected to the career page of the company.
Step 3:– Fill in all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process

Click to Apply online :Click Here